Returns & Exchanges
1. What is your return policy?
1.1 At Delima Home, we ensure that all products are of a high quality and we carefully inspect all orders before they are shipped. In the rare circumstances that your item has a manufacturer defect or you have a warranty claim, please contact us or email us, within 24hours upon receving your item. Delima Home may request for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange for the replacement or we can issue a store credit or refund for the item(s) and cover all associated shipping costs.
1.2 Please take note of the following:
1.2.1 We will refund your order total, less our costs for shipping and handling each way for exchanges, (unless due to mishandling or manufacturers' defect) full order amount will be refunded.
1.2.2 For items that shipped are free, our costs shipping and handling ecah way costs will be deducted from your refund, (unless due to mishandling or manufacturers' defect) full order amount will be refunded.
1.2.3 An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.
1.2.4 Returned items must be in new condition and in the original packaging.
1.2.5 Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
2. How do I return my purchase?
2.1 If your product arrived is not as what you seen OR order on our Delima Home site, you can return it for up to 14 days after delivery. We charge NO RESTOCKING FEES, but shipping costs are non-refundable.
2.2 All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products - if your order arrives damaged or defective or you'd like to order replacement parts, we can help right away.
2.3 If you wish to return an item, please contact us or email us and please indicate your order number in the message line.
3. A few exceptions to note:
3.1 Non-returnable Items -We cannot accept returns on some items such as custom made, made to order, special order, or clearance/sale. Delima Home Gift Certificates are also non-returnable.
3.2 Some products are special. We will modify our return policy for some types of products unless stated otherwise.
4. How long would it take for my return and refund to be processed?
4.1 We will immediately process the refund after receipt of the returned item(s). Refunds are typically issued through the same transaction method you used in the original purchase.For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Credit card refunds usually reflect on your billing statement in the following billing cycle. Payments made by bank transfer credited back to the same bank to you by our 3rd Party Service Provider.
5. What if My Order Arrives Damaged?
5.1 We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within (24) hours. We're happy to send you replacement as soon as possible.
5.2 When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
5.3 If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hours window to lodge claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
5.4 If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
5.5 If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item back to us, on top of the refund.
5.6 If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.